Intimation Process

• Toll free number 1800-419-4194 (Mon-Sat 9.30AM – 6.30PM)
• Send a written request via email at helpdesk@maxvijay.com
• Contact the Distributor
• Send a letter, intimating about death along with the Death Claim form (Form-A) at the following address:
  Max Vijay Customer Services Support Centre,
  Max New York Life Insurance Co. Ltd
  90-A, Udyog Vihar, Sector 18,
  Gurgaon-122 015,
  Haryana, INDIA

Claim Processing

• If request is through a call or a letter, customer service team will request customer/claimant to send the Death Claim form (Form A) along with the supporting documents.
• The customer/claimant can obtain the Death Claim form (Form A) from the distributor; or customer service team can send the form by courier directly to the customer/claimant.
• Death Claim documents required as per following grid: -

• Customer/claimant will send all the required documents along with the Death Claim form (Form A) to Max Vijay address for claim processing.
• Claims Team will investigate the claim and subsequently approve or repudiate the claim.

Settlement Process

• If claim is approved, refund payment will be made to the customer/claimant through the following: -
  • On Par Cheque
• Customer service team will send the Claim Settlement letter along with the payment advice to the customer/claimant.
• The TAT for the settling the death claim will be 7 business days from the date of last document received.

The policyholder may surrender the policy at any time after the third policy anniversary. A surrender value equal to the policyholder’s account values less the surrender charge shall be paid to the policyholder.
The full surrender option is available to the policyholder even before the third policy anniversary however this attracts a surrender charge of 100% of account value.

Intimation Process

• Toll free number 1800 419 4194 (Mon-Sat 9.30AM – 6.30PM)
• Send a written request via email at helpdesk@maxvijay.com
• Contact the Distributor
• Send a letter or a Service Request Form at the following address:
  Max Vijay Customer Services Support Centre,
  Max New York Life Insurance Co. Ltd
  90-A, Udyog Vihar, Sector 18,
  Gurgaon-122 015,
  Haryana, INDIA

Cancellation Processing

• If request is through a call, customer service team will request customer to send the service request form along with the supporting documents and specifying reason for cancellation.
• The customer can obtain the service request from the distributor; or customer service team can send the form by courier directly to the customer.
• Documents required as per following grid: -

• Customer will send all the required documents along with the service request form (including his bank details) to Max Vijay address for cancellation processing.
• Processing team will investigate the case and subsequently approve or reject the request.

Settlement Process

• If cancellation is approved, refund payment will be made to the customer through the following: -
• On Par Cheque
• Demand Draft
• Electronic Funds Transfer
• Customer service team will send the full surrender acceptance letter along with the payment advice to the customer.
• The TAT for the processing the full surrender request will be 6 business days from the date of intimation.

The policyholder may at any time after the third policy anniversary, can request and partially withdraw from the policy to an extent not exceeding 30% of the policyholders’ account value prevailing as on the immediately preceding policy anniversary. This will be subject to a partial withdrawal charge as applicable i.e. subject to the terms and conditions of the policy document.

Intimation Process

• Toll free number 1800 419 4194 (Mon-Sat 9.30AM – 6.30PM)
• Send a written request via email at helpdesk@maxvijay.com
• Contact the Distributor
• Send a letter or a Service Request Form at the following address:
  Max Vijay Customer Services Support Centre,
  Max New York Life Insurance Co. Ltd
  90-A, Udyog Vihar, Sector 18,
  Gurgaon-122 015,
  Haryana, INDIA

Cancellation Processing

• If request is through a call, customer service team will request customer to send the service request form or a written request.
• The customer can obtain the service request from the distributor; or customer service team can send the form by courier directly to the customer.
• Documents required as per following grid: -

• Customer will send all the service request form (including his bank details) to Max Vijay address for partial surrender request processing.
• Processing team will investigate the case and subsequently approve or reject the request.

Settlement Process

• If cancellation is approved, refund payment will be made to the customer through the following: -
• On Par Cheque
• Demand Draft
• Electronic Funds Transfer
• Customer service team will send the partial surrender acceptance letter along with the payment advice to the customer.
• The TAT for the processing the partial surrender request will be 6 business days from the date of intimation.

Maturity Age – 10 years from the effective date of coverage of policy Maturity Benefit – Account Value

Settlement Process

• Maturity amount will be automatically calculated basis the policy maturity date, and the refund payment will be made to the customer through the following: -
• On Par Cheque
• Customer service team will send the maturity payment discharge letter along with the payment advice to the customer.