Claims & Settlement

Intimation Process

Customer/Claimant can contact through any of the following for intimation of Death Claim
  • Toll free number 1800-419-4194 (Mon-Sat 9.30AM – 6.30PM)
  • Send a written request via email at helpdesk@maxvijay.com
  • Contact the Distributor
  • Send a letter, intimating about death along with the Death Claim form (Form-A) at the following address:
    Max Vijay Customer Services Support Centre,
    Max New York Life Insurance Co. Ltd
    90-A, Udyog Vihar, Sector 18,
    Gurgaon-122 015,
    Haryana, INDIA
Claim Processing
  • If request is through a call or a letter, customer service team will request customer/claimant to send the Death Claim form (Form A) along with the supporting documents.
  • The customer/claimant can obtain the Death Claim form (Form A) from the distributor; or customer service team can send the form by courier directly to the customer/claimant.
  • Death Claim documents required as per following grid: -
Type Documents Required Mandatory/Non-Mandatory
Death – Natural Death Claim Form (Form A) Mandatory
  Death Certificate Mandatory
  Claimant photo ID proof Mandatory
  Original policy pack Non Mandatory
     
Death - Accident Death Claim Form (Form A) Mandatory
  Death Certificate Mandatory
  Claimant photo ID proof Mandatory
  FIR Mandatory
  Panchnama or Post Mortem report Optional
  Original policy pack Non Mandatory
     
Death - Suicide Death Claim Form (Form A) Mandatory
  Death Certificate Mandatory
  Claimant photo ID proof Mandatory
  FIR Mandatory
  Panchnama or Post Mortem report Mandatory
 
  • Customer/claimant will send all the required documents along with the Death Claim form (Form A) to Max Vijay address for claim processing.
  • Claims Team will investigate the claim and subsequently approve or repudiate the claim.
Settlement Process
  • If claim is approved, refund payment will be made to the customer/claimant through the following: -
    • On Par Cheque
  • Customer service team will send the Claim Settlement letter along with the payment advice to the customer/claimant.
  • The TAT for the settling the death claim will be 7 business days from the date of last document received.
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Registered Office: Max House, 1 Dr. Jha Marg, Okhla, New Delhi - 110020 IRDA - Registration No. 104 Life Insurance Council | Insurance Ombudsman
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